RMA Authorisation Form

To complete an Ortus UK Ltd RMA (Return Merchandise Authorisation) request please complete the online form below and press submit once all mandatory fields are satisfied.

Upon completion and pressing the SEND button you acknowledge that you have read and agree to the Ortus UK Ltd RMA policy agreement.

We promise to reply promptly to your RMA request.

* Denotes mandatory field required in agreement with the Ortus UK RMA terms & conditions.

In the event that any products supplied need returning to us (for whatever reason) we would like to remind you that Ortus UK Ltd terms and conditions of sale are as follows:

° We will only consider any request by you for a returns authorisation if this is made within 30 days of the date of the invoice and will be dealt with under our warranty policy and procedure.

° Return of any Products, whether correctly or incorrectly supplied, or whether faulty or damaged, may only be made after official Ortus UK RMA number has been issued.

° Any returns authorisations given by us shall be valid for strictly 10 days from the date of issue.

° Products that are the subject of a returns authorisation for which the time has expired may only be returned subject to the issue of a new returns authorisation given at our absolute discretion.

We reserve the right to charge you for handling and administration in respect of any products that are accepted for return which have been correctly supplied to you by us, ie: re-stocking fee.

Re-stocking fees will be charged as follows unless prior arrangements have been agreed with your account manager (please mention within details of return above)
° Customer error ordered incorrectly (box unopened / original seals intact) A minimum of 15% of goods value
° Customer error ordered incorrectly (as above but seals broken / product opened / not as supplied) A minimum of 25% of goods value
° Return carriage at the customers expense