RMA Authorisation Form

To complete an Ortus UK Ltd RMA (Return Merchandise Authorisation) request please complete the online form below and press submit once all mandatory fields are satisfied.

Upon completion and pressing the SEND button you acknowledge that you have read and agree to the Ortus UK Ltd Terms and Conditions.

We promise to reply promptly to your RMA request.

COMPANY NAME *

CONTACT NAME *

EMAIL ADDRESS *

TELEPHONE NUMBER *

PART NUMBER *

SERIAL NUMBER *
* failure to provide product serial number for authentication will automatically invalidate this RMA request

QUANTITY *

DATE OF PURCHASE (dd/mm/yyyy) *

SALES ORDER NUMBER *

INVOICE NUMBER *

REASON FOR RETURN *
---Wrong item suppliedIncomplete itemDamaged during transitDOA (dead on arrival)Ordered in errorOther reason

CONDITION OF GOODS TO BE RETURNED *
---Sealed and as shippedProduct(s) have been opened

ACTION REQUIRED *
---Credit onlyReplacement productOther

FULL DETAILS FOR RETURN *

ORTUS UK ACCOUNT MANAGER *
---Ben DownesDarren BurrowesNick ElliottTracey SmithTracy DaviesN/A (online customer only)

In the event that any products supplied need returning to us we would like to direct you to the Ortus UK Ltd terms and conditions located by clicking HERE

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